Cancellation/Returns
The return period for unused goods is 14 days from the delivery date. To make a return within this cancellation period, please contact our service team at support@myebikes.com or use the return form.
A return fee of €99 will be charged for these returns (e.g. if you don't like the item or ordered the wrong one). If you have any questions, please contact our service team at support@myebikes.com
Note: If you wish to return the goods, please be sure to keep the original packaging. If you no longer have the original packaging, please contact our service team at support@myebikes.com. We will provide you with packaging free of charge!
Quality Issues/Returns
Products with quality issues can be returned free of charge. We offer a return service and will, of course, cover the costs. This service is available for:
● Defects or damage to the product
● Discrepancies from the description
In these cases, please also contact our customer service team at support@myebikes.com
Important Information
Goods must be returned in perfect, clean condition, with no signs of use, and in their original packaging. The odometer reading must not exceed 20 kilometers.
If the goods do not meet these requirements (e.g. show signs of use), we cannot guarantee a 100% refund (each case will be assessed individually).
We handle all complaints in accordance with the statutory warranty. It is important that you contact us first if you have a problem with an item or an order.