Return policy at myebikes: It's that simple (FAQ 9)

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You can return your e-bike to myebikes within 14 days. Make sure the bike remains unused and clean. It is best to use the original packaging for the return shipment. The return process is simple and customer-friendly, allowing you to get your money back quickly.

Key Takeaways

• You can return your e-bike within 14 days, provided it is unused and clean.

• Keep the original packaging to ensure an easy return.

• Returns can be made without providing a reason, as long as you meet the deadline and clearly state your cancellation.

Right of Withdrawal for E-Bikes

Deadline and Requirements

When purchasing an e-bike online, you have a statutory right of withdrawal. This right allows you to cancel the contract within fourteen days. The period begins on the day you receive the e-bike. You must explicitly declare your withdrawal, for example via email or using the myebikes online form. After cancellation, you have another fourteen days to send the e-bike back.

Tip: Keep the original packaging. This allows you to send the e-bike back safely and easily.

Certain conditions apply for a successful return at myebikes:

• The e-bike must be unused and clean.

• All accessories must be included.

• Use of the original packaging is recommended.

• There must be no visible damage or signs of wear.

If you have tested the e-bike, ensure you leave no signs of use. Retailers may refuse a return if the e-bike has been tested beyond what is reasonably allowed.

The right of withdrawal for e-bikes does not fundamentally differ from other product categories under German distance selling law. However, there are exceptions, for example with custom-made e-bikes or perishable goods.

Return Without Giving a Reason

You can return your e-bike to myebikes without giving a reason. The law grants you this option as long as you adhere to the deadline and clearly state your withdrawal. The return process follows simple steps:

1. Contact myebikes customer service via email or online form.

2. Provide your order number and declare your withdrawal.

3. Send the e-bike back, preferably in its original packaging.

4. After the e-bike is received, you will receive your money back within fourteen days.

Many providers allow returns without giving a reason. The following table shows the return periods of various e-bike retailers:

As you can see, returns without giving a reason are standard for many retailers. At myebikes, you benefit from a clear and simple process.

Return Conditions and Procedure

Condition and Checklist

Before returning your e-bike, check its condition carefully. You can only return an unused and clean e-bike without issues. The following checklist will help you:

• The e-bike is unused and clean.

• There are no scratches, dents, or other damage.

• The battery and accessories are complete and undamaged.

• All accessories are included.

• The original packaging is available (recommended).

Note: You may test the e-bike, but do not use it excessively. If there are visible signs of use, myebikes may charge for a loss in value.

Some reasons exclude a return:

• The e-bike has been used or is damaged.

• Accessories are missing or defective.

• It is a custom-made order.

• The return period has expired.

Step-by-Step Guide

Here is how the return process works at myebikes:

1. Contact customer service via email or online form.

2. Provide your order number and declare the withdrawal.

3. Prepare the e-bike for shipment and include all accessories.

4. Send the package back.

5. Upon arrival, myebikes will inspect the e-bike.

6. Refunds are usually processed within 14 days to your original payment method.

Processing the return shipment often only takes a few days.

Costs and Loss in Value

As a rule, you bear the costs for the return shipment. If the e-bike shows signs of use or damage, myebikes may withhold a portion of the purchase price. This also applies if accessories are missing. If you return the item in full and unused condition, you will receive a full refund.

You can return your e-bike to myebikes in a simple and transparent manner. You can find the most important facts here:

Pay special attention to the condition, the deadline, and the packaging.

FAQ

What happens if you have used the e-bike?

You must expect a deduction. Myebikes will inspect the e-bike. Signs of use lead to a reduction in value.

What should you definitely keep in mind when returning?

Include all accessories. Use the original packaging if possible. Keep the e-bike clean and undamaged.

What does the return shipment cost you?

Usually, you bear the return shipping costs. Myebikes will inform you of the exact amount in advance.