You can return your e-bike to myebikes without any problems. The right of withdrawal protects you when shopping online.
You have the right to withdraw from this contract within fourteen days without giving any reason.
You will receive your money back if you act within the deadline.
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs, immediately and no later than fourteen days from the day of withdrawal.
Key takeaways
You can return your e-bike within 14 days of receipt. Make sure it is unused and in perfect condition.
Keep all documents and shipping receipts. These will help you prove the return shipment and avoid problems.
Check the return conditions on the myebikes website before purchasing. This way, you know exactly which deadlines and conditions apply.
E-Bike Return: Deadlines
Statutory right of withdrawal
You do not have an unlimited right of return when buying online. However, the law gives you a clear right of withdrawal. This protects you if you order an e-bike and decide you don't want to keep it after all.
Here are the most important deadlines you should know:
You can return the e-bike within 14 days of receipt.
After your withdrawal, you have another 14 days to send the e-bike back.
The merchant must refund the purchase price no later than 14 days after receiving the returned item.
Tip: Keep all documents and shipping receipts in a safe place. This way, you can always prove when you received and returned the e-bike.
Return period at myebikes
Many merchants voluntarily offer longer return periods. You can also benefit from extended periods at myebikes. However, these do not apply automatically. You should always check which deadline applies to your purchase.
The following points are important:
myebikes may offer return periods that go beyond the statutory right of withdrawal.
Such periods are a voluntary service and depend on the merchant's offer.
Sometimes you even get more than 30 days for returns. This gives you extra security.
Note: Check the return conditions on the myebikes website before buying. This way, you will know exactly how much time you have for a return.
Return conditions
E-bike condition upon return
You want to return your e-bike. In that case, you must pay attention to its condition. The bike must be unused and clean. There must be no scratches, dents, or other damage visible. Check the bike carefully before you pack it.
Tip: Take photos of the e-bike before shipping. This way, you can easily prove its condition.
If you have already used the bike or if it is damaged, myebikes may refuse the return. Custom-made products are also often excluded from exchange. Always stick to the return deadline so you do not lose your right of withdrawal.
Reasons for exclusion from return:
The e-bike has already been ridden or shows signs of use.
There is visible damage such as scratches or dents.
Accessories are missing or defective.
The return deadline has expired.
It is a custom-made product.
Original packaging & accessories
You should send the e-bike back in its original packaging. The packaging protects the bike during transport. If you no longer have the packaging, use a sturdy alternative. Make sure that the bike arrives safely.
Always include all accessories. This includes the battery, charger, and all other parts you received with the purchase. If accessories are missing or damaged, myebikes may reduce the purchase price or refuse the return.
Note: A complete return with original packaging and accessories ensures a quick and hassle-free process.
Return process
Announcing the return
You want to return your e-bike. First, register the return with myebikes. Use the contact form on the website or write an email. State your order number and your name. Briefly describe that you wish to exercise your right of withdrawal.
Tip: Keep your documents ready. This will allow you to quickly provide all important information.
After your registration, you will receive a confirmation. In this message, you will find instructions on how to proceed. Read the email carefully. Follow the steps provided by myebikes. This ensures a smooth process.
Shipping & returning
Pack the e-bike securely. Use the original packaging if it is still available. Include the accessories. Check that everything is complete.
Battery
Charger
Keys
Operating instructions
Stick the return label on the package. You will usually receive this label via email. Take the package to the nearest shipping center. Keep the shipping receipt.
Note: The shipping receipt helps you prove the return shipment.
myebikes will check the e-bike upon receipt. You will receive feedback as soon as the check is completed. The refund will follow thereafter.
With these steps, the return will be simple and secure.
Refund
Processing time
You want to know how long the refund takes at myebikes. Processing begins as soon as your e-bike is received and inspected by myebikes. The team works quickly so that you don't have to wait long. As a rule, the inspection only takes a few days. After that, you will receive your money back.
Here is an overview of typical times:
Processing |
Refund |
|---|---|
a few days |
within 14 days |
You will receive a notification when the return process is complete. This gives you peace of mind. You can inquire about the status at any time via customer service. Have your order number ready to receive a quick response.
Tip: Check your inbox regularly. This way, you won't miss any important messages regarding your refund.
Payment methods
You will receive the refund in the same way you paid. If you paid by credit card, the money will go back to your card. If you used PayPal, the refund will end up in your PayPal account. If you paid by bank transfer, you will get the money back into your bank account.
Here are the common methods:
Credit card
PayPal
Bank transfer
You do not have to do anything extra. myebikes automatically uses the original payment method. This makes the refund simple and transparent. If you have any questions, customer service will be happy to help.
Note: The refund can take a different amount of time depending on your bank or payment provider. Check your account regularly.
Costs & depreciation
Return shipping costs
Are you wondering who pays the cost of the return? In most cases, you have to pay the return costs yourself. myebikes will inform you about this policy before you make your purchase. The cost depends on the size and weight of the e-bike. An e-bike is bulky and heavy. Therefore, return shipping can be more expensive than for small packages.
Tip: Check the return conditions before purchasing. This way, you will know if you have to pay for the return and approximately how much it will cost.
Some merchants voluntarily cover the return shipping costs. However, this is not the rule. If in doubt, ask customer service.
Depreciation due to signs of use
You want to return your e-bike, but you have already tried it out? Then a depreciation (loss of value) may occur. This means you won't get the full purchase price back. myebikes checks the e-bike carefully after it is returned. If there are scratches, dents, or other signs of use, myebikes will calculate the loss of value.
This is how the calculation works:
myebikes determines the value of an unused e-bike (e.g., 5,000 euros).
The team determines the current value including signs of use (e.g., 2,000 euros).
The difference between the two values indicates the loss of value.
You receive the refund minus the loss of value (e.g., 2,100 euros instead of 5,000 euros).
Note: Always treat the e-bike carefully before returning it. This way, you avoid deductions from your refund.
Careful use protects you from unnecessary costs. Check the bike before shipping and document its condition with photos.
Special cases for e-bike returns
Missing accessories
You want to return your e-bike, but accessories are missing? This can make the return more difficult. myebikes checks whether all parts like the battery, charger, or keys are included. If something is missing, you will receive clear instructions on how to proceed.
Tip: Check if everything is complete before shipping. This helps you avoid problems with the refund.
If accessories are defective or missing, myebikes may refuse the return. You should always include all accessories. This ensures a fast and smooth process.
Missing or defective accessories are a reason for exclusion from the return.
You will receive clear instructions if something is missing.
Used or damaged e-bike
Have you already tried out the e-bike or does it show signs of damage? myebikes will check its condition after the return.
The return will be refused if the e-bike has been used or shows visible damage.
Missing or defective accessories can also lead to a refusal.
Custom-made products are generally excluded from exchange.
The return deadline must be met.
You should carefully check the e-bike before returning it. Take photos of the bike to document its condition.
Note: Careful inspection protects you from unpleasant surprises.
If you are unsure, ask customer service. The team will help you and explain the best way to proceed.
You have a clear right of return with myebikes. The process is simple and transparent. If there is any uncertainty, customer service will provide quick assistance. Use the available contact options if you have any questions. myebikes offers customer-friendly solutions. This allows you to return your e-bike without any worries. 👍
FAQ
What happens if my e-bike is damaged during return shipping?
You should pack the e-bike securely. In the event of transport damage, the shipper is often liable. Keep the shipping receipt and photos of the condition.
Can I return my e-bike after a test ride?
You are allowed to test the e-bike, but only briefly. In the case of significant signs of use, myebikes will deduct an amount from the purchase price.
How do I find out the status of my return?
You will receive an email as soon as myebikes has inspected your e-bike.
If you have any questions, customer service will be happy to help.