You can easily return your e-bike to myebikes if you purchased it online. You have a 14-day right of withdrawal and don't even need the original packaging. If you buy in-store, returns depend on the seller's goodwill and are usually only possible in the case of defects.
Purchase type |
Return policy |
|---|---|
Online purchase |
14-day right of withdrawal, return without original box |
In-store purchase |
Return based on goodwill, usually only for defects |
myebikes makes the process particularly easy for you and puts you as a customer at the center.
Key takeaways
When purchasing an e-bike online, you have a 14-day right of withdrawal. You must declare your withdrawal in writing.
Returns are possible even without the original packaging. Ensure you return the e-bike in its original condition.
The return process at myebikes is simple: contact customer service, receive a return label, and send the e-bike back.
Minor signs of use are permitted. Significant damage can make the return more difficult and delay the refund.
For defects within the first year, you only need to describe the fault. Evidence such as photos will help with the return.
E-Bike Return: Requirements
Legal deadlines
When buying an e-bike online in Germany, you have a legal right of return. This right is valid for 14 days. You must declare your withdrawal clearly and in writing. The return also works without the original packaging, provided you adhere to the deadline.
The return period is 14 days.
You must provide notice of withdrawal in writing.
The original packaging is not strictly necessary.
myebikes offers you a particularly customer-friendly solution. The return period may differ from legal requirements. The following table shows you the difference:
Return policy |
Deadline |
|---|---|
Legal |
14 days |
myebikes |
N/A |
There is no legal right of return when purchasing from a physical retail store. You are dependent on the retailer's goodwill. In most cases, you can only return the e-bike if it is defective.
Condition of the e-bike
You should return the e-bike in its original condition whenever possible. Minor signs of use are allowed if you have only tested the bike. Significant signs of wear or damage can make the return more difficult. Before returning, it is best to check that the e-bike is clean and functional. Include accessories such as the charger or keys.
Tip: Keep all parts and documents. This makes the return easier and ensures you get your money back faster.
E-bike return process
Would you like to return your e-bike to myebikes? Find out what you need to do here. The return process consists of three simple steps so you can always stay on top of things.
Contacting us
First, get in touch with myebikes customer service. The quickest way to do this is by email or via the contact form on the website. Provide your order number and your request for a return. Customer service will be happy to assist you and explain the next steps.
Tip: Have your order confirmation ready. This allows customer service to process your request more quickly.
Return shipment
After contacting us, you will receive precise instructions for the return. You will get a return label and information on how to pack the e-bike securely. Take the package to a shipping service provider. The return is generally free of charge for you.
Pack the e-bike securely.
Include all accessories such as the charger and keys.
Use the return label provided by myebikes.
A table shows you what you should pack:
What belongs in the package? |
Example |
|---|---|
E-bike |
Bicycle, battery |
Accessories |
Charger, keys, tools |
Documents |
Manual, invoice |
Refund
As soon as the e-bike arrives at myebikes, the team will check its condition. You will receive a confirmation by email. The refund is usually processed within a few days to your original payment method. You can ask for the status of your return at any time from customer service.
Note: Minor signs of wear from a test ride are not a problem. Significant damage can delay the refund.
With this simple return process, you are always informed and have nothing to worry about.
Special cases for e-bike returns
Defects and faults
Did you buy an e-bike and discover a defect? In this case, the law provides you with extra protection. Within the first year after purchase, there is a reversal of the burden of proof. This means that myebikes assumes the defect existed at the time of purchase. You do not have to explain exactly what is broken. It is sufficient if you describe the fault and prove that a problem exists.
The following evidence helps you return a defective e-bike:
Photos or videos of the defect
A brief description of the problem
The original invoice or proof of purchase
You do not need to know why the e-bike is not working. It is enough to show that a fault is present. The myebikes team will then check whether the defect existed at the time of purchase.
Tip: Always report defects as quickly as possible to secure your rights and find a solution sooner.
Signs of use and test rides
Want to test your e-bike? That is no problem. You may try out the bike as you would in a store. myebikes accepts minor signs of use that arise from a test ride. Significant signs of wear or damage caused by improper use will make the return more difficult.
Permitted for returns |
Not permitted for returns |
|---|---|
Light test ride |
Deep scratches on the frame |
Clean e-bike |
Bent rims |
Complete accessories |
Missing parts |
Ensure that you return the e-bike clean and complete. Remove coarse dirt and include all parts. This will ensure the return goes smoothly.
Note: You may test the e-bike, but not use it as you would in daily life. The better the condition, the faster you get your money back.
At myebikes, you benefit from a clear return policy for online purchases. You can return your e-bike easily and securely. Note the differences between online and in-store purchases:
In-store, you are reliant on goodwill.
Online, there are uniform rules and greater security.
The right of withdrawal applies throughout the EU.
If you have questions, our customer service is happy to help. Do not hesitate to get in touch if you are unsure.
FAQ
How much does it cost to return my e-bike?
For returns due to non-personal reasons, myebikes does not charge shipping fees. The logistics company Hellmann provides free return labels, making the return of your e-bike simple and free of charge.
How long does the refund take after a return?
You usually receive your money within a few days after the e-bike has been inspected. The refund is made to the original payment method. Customer service will inform you of the status.
What do I do if accessories are missing?
You should include all parts such as the charger and keys. If something is missing, inform customer service. The team will assist you and explain how to proceed.
What happens if my e-bike is damaged?
Report the damage directly to customer service. Send photos or a description with your message. The team will examine the case and inform you of the next steps.