Would you like to know how to return your e-bike at myebikes without any problems? Many customers have concerns at first. When you order from myebikes, you do so without risk. A transparent return policy ensures trust and strengthens satisfaction.
Key Takeaways
You have 14 days to return your e-bike to myebikes without giving a reason.
The e-bike must be unused and in its original condition to be eligible for a return.
The return shipment is free of charge, and you will receive a return label via email.
Return Period & Conditions for your E-Bike
14-Day Return Policy
When purchasing an e-bike online, you have a legal right of withdrawal of 14 days. This period also applies to myebikes. You can return your e-bike within this timeframe without giving a reason. The return period begins on the day you received the e-bike.
Note: Many providers in the German online market, such as Waldbike, E-Bike Alm Olching, and Rose Bikes, also offer a 14-day return period. This is standard in the market.
Provider |
Return Period |
|---|---|
myebikes |
14 days |
Waldbike |
14 days |
E-Bike Alm Olching |
14 days |
Rose Bikes |
14 days |
Requirements: Unused and clean
For your e-bike return to be successful, you must meet a few conditions:
The e-bike must be unused and in its original condition.
There must be no signs of wear beyond what would be expected from standard testing.
You may inspect the e-bike as you would in a store. If there is significant usage, the retailer may charge compensation for lost value.
The e-bike must be returned clean and well-maintained.
Condition |
Description |
|---|---|
Unused and in original condition |
The e-bike must show no signs of use. |
Returned in full |
Accessories, manuals, and packaging must be included. |
No heavy use |
A test ride of up to 5 km is permitted. |
Before returning, check: The frame, motor, brakes, display, and chain should not show any damage or noticeable wear.
Original packaging & accessories
You should return the e-bike in its original packaging if possible. At myebikes, returns are also possible without the original box, but all accessories must be included, complete and undamaged.
Accessories |
Must be included? |
|---|---|
Battery |
Yes |
Charger |
Yes |
2 ring lock keys |
Yes |
Pedals |
Yes |
Bell |
Yes |
Front and rear reflectors |
Yes |
Front light |
Yes |
Tools |
Yes |
Pump |
Yes |
Lock |
Yes |
User manual |
Yes |
Original packaging |
If possible, yes |
Tip: Before shipping, check that all parts are actually in the package. This will avoid follow-up questions and delays in the refund process.
Return Process & Special Cases
How the return works
Would you like to return your e-bike? Follow these simple steps:
Write an email to myebikes to notify them of your withdrawal.
Prepare the e-bike and all accessories.
Pack everything securely so that nothing is damaged during transport.
Send the package back to the specified address.
Step |
Timeframe |
|---|---|
Delivery of the e-bike |
30 days |
Return after withdrawal |
14 days |
Refund |
14 days |
Tip: Keep your shipping receipt until you have received your refund.
Free return shipping
You do not have to pay for shipping. Myebikes covers the return shipping costs for your e-bike. You will receive the return label by email after you contact them.
E-bike condition & missing accessories
Make sure your e-bike is clean and undamaged. If accessories such as the charger, keys, or display are missing, myebikes may request compensation for loss of value. The return will only be successful if you send all parts back.
Accessory |
|
|---|---|
Charger |
Must be included |
Keys |
Must be included |
Display |
Must be included |
Other |
Must be disassembled and included |
Note: Significant signs of use or missing accessories often lead to deductions from the refund amount.
What to do in case of defects?
If you discover a defect in your e-bike, document it immediately. You can choose between repair or replacement. If the repair fails, you can reduce the purchase price or withdraw from the contract. Notify myebikes of the defect in writing and keep all documentation.
In the case of significant defects, you have the right to return the e-bike and receive a full refund of the purchase price.
Do you have questions? Contact customer service at any time. Returning your bike to myebikes remains uncomplicated, free, and fair.
You benefit from clear conditions.
You will receive a fast refund.
You can return your e-bike easily and securely.
This way, you remain worry-free and make the right decision.
FAQ
How long does the refund take?
You will usually receive your money within 14 days of the e-bike arriving at myebikes.
Do I have to print the return label myself?
You will receive the return label via email. Simply print it out and attach it to the package.
What happens if accessories are missing?
Myebikes will inspect the package.
If accessories are missing, compensation for lost value may be deducted.
You will receive notification via email.