style=" width="720" height="405" loading="lazy" style="width: 720px; max-width: 100%;">Are you wondering if you can return your e-bike to myebikes? The answer is simple: you have a legal right of withdrawal and can return your bike without any problems within a certain period. Just make sure that the bicycle remains unused and clean.
Returns at myebikes are straightforward and customer-friendly; you can rely on a transparent process.
Key takeaways
You have a legal right of withdrawal for your e-bike. You can return it within 14 days.
The e-bike must be unused and clean for a return to be possible. Please ensure it is in the appropriate condition.
As a rule, you bear the return shipping costs yourself if the return is for personal reasons.
However, should there be a product defect or a technical problem, we will naturally cover the return shipping costs.
Please keep the original packaging, as it protects the e-bike during return shipping.
If you have any questions or uncertainties, our myebikes customer service team is always happy to help.
E-bike return policy at myebikes
Legal right of withdrawal
When buying an e-bike online, you have a legal right of withdrawal. This right protects you as a consumer and gives you the option to return the e-bike within a specific period. The most important points regarding the legal right of withdrawal are:
The right of withdrawal applies to all retailers within the EU.
You can return your e-bike within 14 days of receipt.
You must explicitly declare your withdrawal, for example by email or via an online form.
After withdrawing, you have 14 days to send the e-bike back.
The retailer must refund the purchase price within 14 days of receiving the return.
You are allowed to test the e-bike, as long as you do not use it excessively. In the event of visible signs of use, the retailer may demand compensation for depreciation if you have been informed about it.
Tip: Examine the e-bike carefully upon delivery, but do not ride it extensively if you are considering a return.
Voluntary return periods
In addition to the legal right of withdrawal, many retailers, including myebikes, often offer voluntary return periods. These periods are usually more generous than the legal requirements. However, they only apply if the retailer explicitly offers them. The most important differences:
The legal right of withdrawal is regulated by law and is mandatory for all retailers.
Voluntary return periods are set by the retailer themselves. They can be longer than 30 days or offer additional benefits.
There is no general right of return outside of the right of withdrawal or a voluntary agreement.
If you would like to return your e-bike, you should always check the myebikes return conditions first. This way, you know exactly which deadlines and rules apply to you.
Conditions for e-bike returns
Condition of the e-bike
Do you want to return your e-bike? Then you should pay attention to its condition. The bicycle must be unused. It must not show any scratches, dents, or other damage. The battery and accessories must also be included, complete and undamaged.
A clean return is important. Remove dirt and dust before you pack the bike. Many retailers examine the e-bike closely after return. They check for the condition and any possible signs of use.
Tip: Keep the original packaging. This is the best way to protect the bicycle during return shipping.
Here is a short checklist for you:
The e-bike is unused and clean.
All accessories are included.
The original packaging is present.
No damage or signs of use visible.
Reasons for exclusion
You cannot simply return every bicycle. There are clear reasons for exclusion. Have you already used the e-bike in everyday life? Then the retailer can refuse the return. A return is also often not possible if there is visible damage or missing accessories.
Some products are generally excluded from exchange. These include, for example, custom-fitted bicycles or special custom-made orders. Check before purchasing if your model is included.
Note: If you are uncertain, the myebikes customer service team will be happy to help.
The most important reasons for exclusion at a glance:
The e-bike has been used or is damaged.
Accessories are missing or defective.
It is a custom-made order.
The return period has expired.
If you observe these points, the return process will go smoothly. This protects you from unnecessary problems and helps you get your money back quickly.
E-bike return process
Getting in touch
You start the return process with a simple contact. Send an email to myebikes customer service. Provide your order number and the reason for the return. The customer service team will check your request and send you all the important information for the return. You will receive clear instructions on how to proceed.
Tip: Have your documents ready. This includes the invoice and the order confirmation. This helps customer service assist you faster.
Preparation and shipping
Prepare your e-bike for the return. Make sure that the bicycle is clean and unused. Include the accessories and the battery. Use the original packaging if it is still available. This protects the e-bike during transport. Follow the instructions from the email. Take the package to the post office or a shipping service provider.
Here is a step-by-step guide for you:
Contact myebikes via email.
Prepare the e-bike and accessories.
Pack everything securely.
Ship the package as instructed.
Note: Keep the shipping receipt. This allows you to prove the return shipment.
Refund
After receiving the return, myebikes will inspect the e-bike. Processing usually takes a few days. If everything is in order, you will receive your purchase price back. The refund will be made within 14 days of receiving the return. You will receive the money back to the account you used for the purchase.
An overview of the deadlines:
Step |
Deadline |
|---|---|
Delivery of the e-bike |
30 days |
Return after withdrawal |
14 days |
Refund |
14 days |
Attention: In case of problems or delays, customer service will assist you further.
Costs and responsibility
Who bears the return shipping costs?
You want to return your e-bike. The question of return shipping costs is important. In most cases, you must bear the costs for the return shipment yourself. This is especially true if you are exercising your right of withdrawal. Retailers like myebikes will inform you about the amount of the return shipping costs before purchase. Costs can vary depending on the provider.
Here you can see an overview of typical return shipping costs for e-bikes in Germany:
Provider |
Return shipping costs |
|---|---|
Upway |
69 Euro |
Rebike |
80 Euro |
You should check the costs before returning. Returning an e-bike is more expensive than for small products. This is due to the weight and size of the bicycle. Sometimes the retailer offers a pick-up service. You can ask customer service if there is a more affordable solution.
Tip: Keep the shipping receipt. This way, you can prove the return shipment and keep an overview of the costs.
What happens in case of loss of value?
You have tested the e-bike and would like to return it. The retailer will check the condition of the bicycle. If the e-bike is not in its original condition, a reduction in value may occur. This means you will get less money back. The reasons for a reduction in value are clearly defined.
Typical examples of reduction in value at myebikes:
Improper handling of the e-bike
Improper installation of parts
Use of unsuitable accessories
Changes to original parts by you or third parties
Natural wear and tear due to excessive stress on mechanical parts
You should handle the e-bike with care. Avoid making changes or installing third-party parts. Only use accessories recommended by the manufacturer. This protects you from loss of value and ensures you get the full purchase price back.
Note: If you are uncertain, the myebikes customer service team will help you. Ask if you are not sure whether your e-bike is still in its original condition.
You can return your e-bike to myebikes simply and fairly.
The conditions are clear and transparent.
You will receive a quick refund if everything is in order.
If you have any questions, customer service will be happy to help.
Further FAQ articles can be found on the website.
Only return the product if you are certain. Inform yourself beforehand about the deadlines and conditions. This way, you avoid problems and save time.
FAQ
How long does the refund take?
You will usually receive your money within 14 days after the return shipment has been received. Check your account regularly. In case of delays, customer service will assist you.
Do I have to keep the original packaging?
Yes, you should keep the original packaging. It protects the e-bike during return shipping. This helps you avoid transport damage and facilitates the inspection process.
What do I do if accessories are missing?
Contact customer service immediately. List the missing accessories. You will receive precise instructions on how to proceed.
Can I return a used e-bike?
No, you must not have used the e-bike. You can only return an unused and clean bicycle. Check the condition before shipping.